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Bank of Ireland Contact

Bank of Ireland Customer Service Contacts

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Bank of Ireland Group PLC is a premier commercial bank of the Republic Ireland. Its size and scope of operations bundles it as part of the “Big 4” Irish banks, alongside three other banks that share the same position.

Within the Republic, the bank offers a wide array of services including personal, business, and international banking. Its more complex products include international asset financing, debt financing, hedging instruments as well as its own trustee services.

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Across the border in Northern Ireland, the Bank operates in Northern Ireland and prints its denominations in Pounds Sterling. Further afield in Europe, the bank enjoys a presence in France, Germany and Spain, granting it a large and diverse customer base.

 

Bank of Ireland Help Centre

For its numerous customers, the Bank of Ireland has a comprehensive Help Centre to address the various queries that its customers present.

  • To begin with, the Bank offers online and telephone banking, which can be accessed on its website and its Mobile App.
  • You can also find a variety of online methods to get in touch. These include Twitter and Facebook Messenger, where you can expect a response between their operating hours of 8am – 8pm, every day.
  • The same applies to its Boards Chat Forum and its secure “Ask a Question 365” service on its website.

 

Emergency Helplines

For customers that have emergencies and need to be helped immediately, the Bank of Ireland offers a range of emergency helplines that are accessible on a 24-hours basis. The numbers are displayed below, depending on which location you are contacting them from.

These numbers can be availed in situations of fraud, lost or stolen cards or if you think you’ve provided personal information in a suspicious email.

 

Credit Card Services Contacts

For the usual credit card services, the numbers below are listed at your disposal.

 

Bank of Ireland Mortgages contact number Dublin

For existing Mortgage customers (Republic of ireland and Dublin), you can contact the number below between 9am – 5pm, Monday to Friday.

Customers Impacted by COVID-19: with the pandemic sparking a whole raft of new challenges, the Bank of Ireland has established two new contact channels, for both business and personal customers. They are available between Mondays and Fridays, 9am – 5pm.

 

Additional Online Channels

If the above channels fail to resolve your queries or remain inaccessible to you, you can drop the bank’s team an email at contactus@boi.com. They will aim to respond to you within the next three working days.

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