Virgin Mobile is a provider of broadband, TV, Mobile and home phone services serving the UK and Ireland. The company offers the fastest widely available broadband speed services in its coverage areas. Virgin Mobile is a subsidiary company established in 1999 by Richard Branson and Thomas Alexander to provide mobile phone services. Virgin Mobile is a world famous wireless communication brand in today’s world. It operates as a virtual network operator, which does not own or maintain a network on its own. In fact, Virgin Mobile has signed a contract with EE in order to use their network. Before that, Virgin Mobile was using the networks of T-Mobile and Orange.
Virgin Mobile is headquartered in Wales in the UK and employs about 1,700 staff serving its over 4 million customers. Its products include Pay-as-you-go, contract package, and mobile broadband services. VirginMobile offers its services through Virgin Media retail stores or directly from its in-house sales team. It maintains an active contact us page on its website for its customers to contact its customer service team or use the provided phone number to contact them for enquiry.
Virgin Mobile Customer Service UK
Virgin launched to their regular customers 4G as unused monthly data, so that users can have free access on 4G plans to WhatsApp and Facebook Messenger.
Virgin Mobile UK prioritizes customer support and service. This is given in full cooperation before and after buying your products. This ensures them to have an enjoyable and easy experience with its users, Virgin Mobile value the customer service as it is critical to business success.
It is said it is simple to retain existing customers than finding new customers. However, though this is true, one bad customer service is enough to turn it down. Prioritizing customer support is essential so that they are not upset and for that companies such as Virgin Mobile UK retain their quality customers by offering the desired customer support.
- Virgin Mobile offers free phone number as the direct helpline so that customers can easily contact Virgin Mobile customer service member. The advantage is that it is a dedicated number that is only to attend to customers concerns or questions regarding phone service or support.
- Apart from these, there are customer support phone numbers where agents are ready to resolve customers issue with order placed. They check the request status and attend to it immediately.
- Virgin Mobile UK customer service is available 24/7 using the customer support chat facility. Here a friendly agent readily chats to help your resolve any issue or even to clarify any doubt. This live chat facility of Virgin Mobile UK is available on the website of the company and you can always use that to enquire your queries.
There is more support available through email as well where you can also give suggestions, besides asking queries to Virgin Mobile UK. Of course, you need to give your email id, mention the customer Id in the mail subject without using any special characters or without leaving space between digits, if you expect a quick response.
There are videos, forums and FAQ’s with helpful information. This online customer support is available on accessing live chat. Virgin Mobile UK, no matter, if it is online chat or the phone, they offer the best customer support service with fast responsive time.
Virgin Mobile phone number
If you wish to contact Virgin Mobile by phone, you should reach at 789 number from mobile phones, or 0345 6000 789 from any other phone. The call will be attended by a customer service representative and can provide assistance with your account, with your phone bill and any help you need about your mobile line